Job Description
Primary Arms, LLC. is one of the fastest growing companies in the outdoor sports and firearms industry. We are looking for a Storefront Manager, who is available for immediate hire in Houston, TX. At Primary Arms, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations. This is an exciting opportunity for a firearms enthusiast! We enjoy a business casual dress code, competitive pay and benefits, making us an attractive choice for the right candidate. We also have an exceptional employee purchase plan. Generous relocation assistance is available for the right candidate.
Job Overview
The Storefront Manager is responsible for performing day-to day managerial duties and on a professional level and works closely with the storefront personnel / leads / supervisors. This positions predominantly carries out responsibilities in the following functional areas: manages the staff of the retail store and the storefront processes.
This is a full-time position with daytime hours. Some non-standard work shifts may be required.
Our customer service is second to none in our industry. To ensure that level of customer service continues to grow, this role is particularly customer-centric.
Responsibilities and Duties This person will communicate with customers to perform the following:
- Provides support to and manages the storefront team and processes
- Knowledge resource for other employees
- Ensures that customers are serviced according to Primary Arms customer service standards
- Ensures that service is quick and efficient
- Recommends improvements to processes
- Processes orders
- Answers questions about our products
- Counts cash drawers
- Manages cleaning the store
- Prepares 4473 tablets
- Opens new spreadsheet for storefront dispositions
- Inputs all 4473s into the corresponding disposition folder
- Check through Delay information for updates in NICS
- Send “Over 10 Days” emails
- Ensures that personnel are actively working
- Ensures that the breaks and lunch rotation is adhered to
- Process Employee orders
- Count down all cash drawers and ensure that discrepancies are recorded and reported
- Put cash in deposit bag
- Ensures cash drawer count sheets are completed and placed with deposits
- Ensures deposit slips are placed in the deposit bag
- Ensures the shredder box is emptied
- Ensures that door key pad is locked in safe
- Ensures that the main door is locked and secured
- Prints storefront dispositions
- Ensures all receipts are put into the safe with the cash drawers
- Ensures all 4473s are placed on his/her desk
- Reviews all 4473s for errors
- Updates the 4473 error tracker
- Emails 4473 error tracker to COO, Director of Operations, and Compliance Director
- Ensures training is up to date for team
- Inputs all 4473 into the corresponding disposition folder
- Turns off all display optics
- Ensures that both parts bins under the counter are empty
- Ensures all bags and miscellaneous items are stocked
- Ensures cleaning supplies are stocked
- Ensures there is change in the cash box
- Updates Store Front Revenue Tracker and emails to COO and Director of Operations
- Ensures that scheduling is completed
- Verifies time off for personnel; inputs information in calendar and submits documentation to the Director of Operations
- Perform other related duties, as needed, within the Primary Arms team
Skills and Qualifications The incumbent must demonstrate proficiency in the following areas:
- Customer focus
- Professional & pleasant demeanor
- Ability to handle pressure
- Dependability
- Ability to work as an integral part of a team
- High degree of productivity
- Adaptability/flexible
- Excellent oral, written, and interpersonal skills
- Analytical and problem-solving skills
- Effective decision-making ability
- Effective organizational & time management skills
- Aptitude to learn our business
- Ability to maintain a high level of accuracy
- PC proficiency.
- Ability to accurately handle cash/credit card payments.
- Firearms knowledge/experience is a plus.
Job Tags
Full time, Casual work, Immediate start, Outdoor, Relocation package, Flexible hours, Shift work,