Job Description

This role is pivotal in providing engaging sincere personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorperson will ensure that all standards procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

Whats in it for you:

• $21.00/hour tips
• Employee travel program offering discounted rates in Fairmonts and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical dental vison insurance available for all fulltime colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues!

Key Responsibilities:

• To be an ambassador of the hotel in and outside the work place
• To provide a personal service to all the guests fully aware and following the hotel standards and procedures
• To ensure that all guests / visitors receive a warm welcome cordially greeting them helping them out from their car / taxi opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
• To assist in securing taxis/transportation for guests/visitors
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To handle guest luggage and belongings carefully to store them safely avoiding damage or lost
• To assist the drivers valet parking and bell attendants in the daily activity
• To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it
• To be aware of all VIPs visiting or staying in the hotel

Qualifications :

• Guest services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks colleagues and guest requests
• Passion for guest service strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Need a valid driving license
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

• Must be able to stand on feet throughout the shift with intermittent periods of walking;
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping fine manipulation and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally. 
• Must be able to bend squat crawl kneel push pull walk on uneven surfaces on an occasional basis;
• While primarily an indoor job must be able to walk outside in a variety of weather conditions (rain wind snow heat);
• Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain wind snow heat).

Remote Work :

No

Employment Type :

Fulltime

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