Client Service Coordinator Job at Visiting Angels, Fairfield, CT

eE9GaTNWYU1nRkxNSVZGRDUrcitHcTlj
  • Visiting Angels
  • Fairfield, CT

Job Description

Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator
Join our award winning team, in providing vital home care services to seniors within our community. 

 

BENEFITS: 

  • Competitive Salary, $25-$30/hr, based upon experience 
  • Health, Dental, and Vision Insurance 
  • Paid Time Off (PTO) 
  • A supportive and employee-centric culture
  • Comprehensive orientation
  • Ongoing educational, training and certification opportunities

POSITION PURPOSE :   The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work office staff and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS :

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

  • Process all referrals received from intake, direct email or phone in a timely manner
  • Match clients with appropriate caregivers who can fully meet the needs required
  • Ensure all cases are staffed appropriately
  • Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
  • Foster relationships with clients and family members
  • Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
  • Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system 
  • Communicate client concerns and caregiver issues to appropriate team members  without delay 
  • Assist in coordinating r eferrals to community agencies, when appropriate 
  • Must be available to be on-call for evenings and weekends on a rotating schedule

REQUIRED JOB KNOWLEDGE AND SKILLS:

  • College degree or related experience
  • Computer literate with all Microsoft programs and ability to learn new software program
  • Ability to multi- task
  • Able to work in a fast-paced environment and manage disruptions
  • Exceptional problem-solving skills
  • Exceptional customer service skills
  • Ability to use discretion, prioritize and make decisions independently and in concert with other staff 
  • Ability to resolve client and caregiver issues in an efficient and timely manner 

Apply today by filling out the form on this job posting to join our supportive team and learn more about this rewarding position!

 

Job Tags

Full time, Immediate start, Weekend work, Afternoon shift,

Similar Jobs

Spectrum

Sales Advancement Manager I, Carrier, Spectrum Enterprise Job at Spectrum

 ...North Carolina Date Posted: Date posted 09.12.2024 Areas of interest: Customer Operations, Sales, Sales Ops/Support Requisition Number: 2024-38815-1 Business unit: Spectrum Enterprise SCC303 Ready to use pre-sales consultant skills to grow and maximize revenue... 

Path Environmental Technology LLC

Tank Cleaning Technician Job at Path Environmental Technology LLC

 ...Summary The Tank Cleaning Technician will prepare sites for installation of Path equipment...  ...experience Additional Notes Shifts are typically 10-12 hours per day Operations...  ...must be willing and able to work night shifts Operations are not always suspended... 

Howard Beach Dental P.C.

Dental Assistant Job at Howard Beach Dental P.C.

 ...We are seeking a skilled Dental Assistant to join our team. Responsibilities: Assisting...  ...Qualifications: The ideal candidate will have experience in dental assisting; Possess...  ...and rewarding environment. This is a part time position. The days that are needed are... 

Cloud 9 Windows

Window Cleaning Tech Job at Cloud 9 Windows

 ...We are looking for professional window cleaning techs, window cleaning teams, or small window cleaning companies to work with for window cleaning (residential and commercial). We are a locally owned and operated company.ABOUT Average earning per cleaner is $20 to... 

Pamplico Rescue Squad

Clerical Data Entry/Coordinator Job at Pamplico Rescue Squad

 ...We are seeking to add a Clerical Data Entry/Coordinator to our team! You will be responsible for accurate data entry, file maintenance...  ...skills Deadline and detail-oriented Able to pass a background check, drug test Full-time and Part-Time Option available...