Job Description

Position Overview

This position will provide essential administrative, customer service, and financial coordination support for Jayhawk Global, an education innovation center at KU. The ideal candidate will have excellent interpersonal and organizational skills, dependability, and attention to detail while assisting with visitor engagement, financial record-keeping, program support, and office management. This position must operate with limited supervision and have the discretion to make transactional decisions. Strong communication skills and the ability to collaborate effectively in a dynamic, fast-paced environment are key qualities for success in this role.

Jayhawk Global is an education innovation center that advances and delivers non-traditional forms of learner engagement, including online degree programs, professional and workforce development, certifications, competency-based educational offerings, credit for prior experience, employee training, and enrichment learning. Jayhawk Global's mission is both internal, working collaboratively with all KU academic schools and departments, and external, serving all 105 Kansas counties, 50 U.S. states, and over 40 countries. The units in Jayhawk Global include Academic & Professional Programs (including the Aerospace Short Course Program, KU IT Boot Camps, and the Osher Lifelong Learning Institute), the Kansas Fire & Rescue Training Institute, Jayhawk Flex, and the Center for Online & Distance Learning.

KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, nine paid holidays plus one discretionary day, a retirement program, medical & dental insurance, life and disability insurance, other benefit plan options, and State of Kansas discounts offered by various vendors. KU also offers employees educational and professional development opportunities.

Tuition assistance offers up to 12 credit hours per year for employees and Employee Dependent Tuition Assistance Scholarship (EDTAS) award opportunities! Details and additional KU Benefits information available at: Tuition Assistance | KU Benefits

KU's excellence is a result of the rich tapestry of experiences, perspectives, and backgrounds of our faculty, staff, students, and colleagues from across our nation and the globe. At KU, we invest in continuous learning and growth by creating a climate where people engage in respectful dialogue and debate and support each other's success. We foster a culture of care where each person is seen, heard, and valued. When people feel a true sense of belonging, we believe they are better able to reach their full potential and achieve remarkable things.
The successful candidate must be eligible to work in the U.S. by the effective date of the
appointment.
Job Description
30% - Customer Service & Communication

• Greeting visitors, assisting walk-ins, and directing them to the appropriate offices or rooms.
• Process registration forms and payments for walk-in visitors.
• Assist with monitoring and responding to inquiries in the departmental email account.
• Handle incoming calls and messages related to customer accounts.

30% - Program Support

• Coordinate logistics for on-site classes including greeting instructors and students, A/V and tech setup, and room setup.
• Prepare event materials such as printing name tags, compiling rosters, and copying participant materials.
• Enter recurring events into the registration system.
• Create certificates for course completers and assist with certification processes.
• Assist with end-of-semester certification tasks, such as entering Enrole notes and managing records.

20% - Financial Coordination & Record-Keeping

• Monitor outstanding invoices and follow up on overdue payments.
• Track and process journal entries, providing record management and oversight.
• Apply and deposit checks (Osher, KFRTI).
• Provide back-up support for accounts receivable, including processing payments, reconciling A/R balances, running month-end reports, and sending late letters for delinquent accounts.
• Provide back-up support for reconciling and submitting deposits to KU systems.
• Take incoming calls and messages regarding customer accounts when the JG Accountant is out of the office.

20% - Document & Office Management

• Under limited supervision reviews and approves transactions for Jayhawk Global units
• Edit and format documents, including PDFs from ParScore, for accuracy and consistency.
• Manage incoming and outgoing mail, including sorting mail and receiving packages/deliveries.
• Oversee and maintain MFDs (multi-function devices) for office printing and copying needs as needed.
• Submit facility work orders as needed.
• Assists Executive Associate in the scheduling and monitoring of calendars for Jayhawk Global leadership and shared rooms.
• In collaboration with the Executive Associate, implement general office operations and procedures based on university and state statutes, regulations, and policies that may affect departments in Jayhawk Global.
• Other duties as assigned.

Position Requirements

1. This position requires an in-person presence at the St. Andrews building in Lawrence, KS.
2. Reach, grasp, hold, lift and place moderately heavy loads and heavy loads occasionally (50 lbs) with or without accommodation.

Required Qualifications

1. High School diploma or GED equivalency and two years of office experience or two years of post-secondary education.
2. Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and related technology, with the ability to effectively utilize these tools for communication, data management, and task execution as seen in application materials.

Preferred Qualifications

1. Bachelor's degree with a minimum of 2 years of relevant experience.
2. Experience in a community-focused, customer-facing role, demonstrating strong interpersonal skills and the ability to engage with diverse audiences effectively.
3. Experience or education in financial coordination and record-keeping, including processing invoices, tracking expenses, and maintaining accurate financial records in accordance with university procedures.

Contact Information to Applicants
Tara Campbell
campbell@ku.edu
Additional Candidate Instruction
In addition to the online application, the following documents are required to be considered for this position:

1. A cover letter addressing how required and preferred qualifications are met.
2. Resume or curriculum vitae.
3. Contact information for three professional references.

Application review begins Tuesday, April 1, 2025 and will continue until a qualified pool of applicants is identified.

Advertised Salary Range
Starting at $40,000
Application Review Begins
01-Apr-2025
Anticipated Start Date
28-Apr-2025
Primary Campus
University of Kansas Lawrence Campus
FTE
1.0
Reg/Temp
Regular
FLSA Status
Nonexempt
Employee Class
U-Unclassified Professional Staff
Work Location Assignment
On-Site
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

Job Tags

Temporary work, Work at office, Holiday work, Flexible hours,

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