Job Description

Project Details:

ServiceNow Developer

6 months contract to hire

Hybrid Onsite (1 day onsite in a week) in Columbia, MD

University of Maryland Medical Systems Corporation (UMMS)

Top 3-5 Technical Skills:

• HS Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
• 5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer
• 3+ years of RESTful or SOAP web services
• 3+ years of experience with HTML and JavaScript
• 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• ServiceNow Certified Systems Administrator (CSA)

Preferred Qualifications:

• Bachelor's degree in information systems, Business Administration, or related field
• ITIL Foundations Certification
• Agile Training/Certification
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD)
• Asset Management Experience
• ITBM Experience

Responsibilities:

• Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization's business/mission goals and objectives.
• Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary
• Coordinate application and platform upgrades, including robust and complete test models
• Troubleshoot and resolve problems; Orchestrate and automate tasks
• Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript
• Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system
• Lead discovery sessions and process definitions with stakeholders and developers
• Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends

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