Job Description
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Do you thrive on helping community, commercial, and industrial customers? Are you skilled at building and maintaining strong customer relationships while enhancing satisfaction? If so, we are seeking a Key Account Manager II to deliver exceptional service to our high-energy usage clients in the Cedar Rapids and surrounding area!
Job Summary Key Account Manager II manages and coordinates all activities for accounts of customers with substantial energy usage, such as commercial and industrial (C&I) customers, universities, and local municipalities. This position negotiates, secures, or administers service contracts, tariffs, and agreements that meet customer needs to keep their businesses running smoothly and help them reach long-term sustainability goals. This role is responsible for successfully establishing, maintaining, and enhancing credibility and communication with C&I customers, account team members, field personnel, and key company functional areas to deliver exceptional customer service.
What You Will Do - Manages the relationship with community and commercial and industrial (C&I) customers and develops energy efficiency opportunities and customer growth potential to improve customer satisfaction.
- Performs research and analysis to assist C&I customers on billing, energy use, pricing options, contract options, utility investments, and related projects.
- Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet the customer’s needs.
- Maintains an organized library of contacts and related documents in the corporate records management system (ECRM) to facilitate rapid response requests.
- Works directly with economic and community development personnel To pursue new load opportunities including new business and expansion opportunities.
- Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
- Helps to ensure that regulatory requirements are met while maximizing customer satisfaction with the notification process.
- Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.
- Understands the Industrial Parks in their territories.
- Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.
Education Requirements - Bachelor's Degree Business administration, marketing, engineering, economics, or related area. Preferred
Required Experience - 3 years of related experience
Preferred Experience - Experience in the utility industry and with commercial and/or industrial customer support or sales.
Other Requirements - Must possess a valid driver’s license.
- Must be willing to travel.
- Travel can include occasional overnight stays.
Knowledge, Skills, And Abilities - Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions preferred.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated ability to interpret contract language and the understanding of applicable tariffs.
- Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
- Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests preferred.
- Ability to work effectively in a diverse work environment.
Key Skills - Account Planning
- Business Development
- Business Negotiations
- Contract Management
- Customer Experience Management
- Customer Needs
- Project and Program Management
- Solution Selling
- Stakeholder Management
- Value Proposition Development
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range: $85,000-$93,000
This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
It's not just what we do; it's how we do it. Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.
Job Tags
Full time, Contract work, Local area, Night shift,