Job Description
Enterprise Customer Success Manager (Remote - APAC Region)
Are you passionate about helping customers succeed and thrive with cutting-edge technology? Join us as an Enterprise Customer Success Manager in a strategic role where you'll empower organizations to adopt innovative solutions, reduce risk, and expand their potential. This is an opportunity to drive meaningful customer relationships while supporting growth in the exciting world of open-source technology.
About the Role
As a Customer Success Manager (CSM), you will build trusted relationships with your assigned customers, ensuring they have a seamless and positive experience with our extensive product offerings. By deeply understanding their goals, you will align expectations, suggest additional services to enhance their journey, and collaboratively develop a roadmap to success.
You'll specialize in one of the following customer segments to provide tailored focus:
Mass: Small to medium-sized enterprises (SMEs) or large businesses beginning their journey with us.
Focus: Large enterprises with established annual recurring revenue (ARR).
Step Growth: High-potential customers poised for expansion.
Additionally, CSMs contribute to broader company-wide support for other customer groups, including our technical segment and online store users.
What Your Day Will Look Like
Onboard new customers, introducing them to our products and support processes, including solutions like Ubuntu Pro, MAAS, OpenStack, Kubernetes, and more.
Manage complex projects with developers, IT managers, and decision-makers across diverse industries.
Collaborate with Sales, Field Engineering, and Support teams to create and deliver engagement plans that align with customer objectives.
Oversee a portfolio of customers within your region, identifying growth opportunities and mitigating risks in coordination with Sales.
Lead regular customer and business review processes to identify and prioritize challenges while driving resolution with cross-functional teams.
Advocate for customers by influencing product roadmaps, documentation, and internal processes to improve satisfaction and retention.
Support customers through reactive ticket requests and proactive campaigns targeting multiple accounts.
What We're Looking For
We're seeking a customer-focused professional with a passion for cloud and data center infrastructure technologies. The ideal candidate brings:
Experience: At least 5 years in IT-related roles, with exposure to Linux OS, cloud computing, networking, IoT, or similar projects.
Communication: Strong presentation skills to guide discussions about complex software solutions.
Problem-Solving: Proven ability to refine internal processes and deliver timely solutions.
Collaboration: A team-oriented mindset, working effectively across departments and with all levels of stakeholders.
Agility: Familiarity with agile methodologies is a plus.
Preferred Skills
Experience with tools like Salesforce, Jira, or CRMs.
Multilingual proficiency (written and spoken) in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to excellent English.
What We Offer
We believe in recognizing and rewarding exceptional contributions. Our benefits include:
Global Flexibility: A fully distributed work environment with twice-yearly in-person team sprints.
Learning & Development: A personal budget of $2,000 USD annually for growth and skill-building.
Recognition: Annual compensation reviews and performance-based bonuses.
Work-Life Balance: Generous holiday leave, parental leave, and employee assistance programs.
Travel Opportunities: Meet teammates worldwide and enjoy travel perks for company events.
About Us
We are a pioneering global tech company leading the charge in open-source innovation. As the creators of one of the most influential open-source platforms, we empower AI, IoT, cloud, and digital transformation. Joining our team means embracing excellence, innovation, and the future of work.
Diversity & Inclusion
We are committed to creating an inclusive and equitable workplace. Diverse experiences and perspectives drive innovation and better outcomes for our team and customers. All applicants are given fair consideration, regardless of identity or background.
Employment Type: Full-Time
Salary: $ 52,000.00 137,000.00 Per Year
Job Tags
Full time, Remote work, Worldwide, Holiday work,