Job Description

The Customer Service Representative will be responsible for acting in the best interest of the company and self in the scheduling of service and ensuring long lasting customer relations.

This position is for home services.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls.
• Set up service calls in Service Titan.
• Make outbound phone calls to perspective Membership customers.
• Assist Service Department with day to day responsibilities.
• Process credit card payments as needed.
• Acknowledging and resolving customer complaints.
• Responding promptly to customer inquiries.
• Promote effective communication throughout all levels of the Customer Services function.
• Follow up with the owners and service managers for progressively updating the position to better fit the company’s needs.
• Assist in any other tasks that are requested by supervisor based on business needs.

Required Skills/Abilities

• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced environment.

• Service Titan operating system a plus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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