Customer Connectivity Success Manager (Hiring Immediately) Job at Optimum, Wappingers Falls, NY

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  • Optimum
  • Wappingers Falls, NY

Job Description

**Are you looking to Optimize your life? Start your exciting path to a
rewarding career today!**

We are Optimum, a leader in the fast-paced world of connectivity, and were on
the hunt for enthusiastic professionals to join our team! We understand that
connectivity isnt just a luxury anymore – its a necessity that empowers
lives, fuels businesses, and drives innovation. A career at Optimum means
youll be enabling progress and enhancing lives by providing reliable, high-
speed connectivity solutions that keep the world connected. We owe our success
to our amazing product, commitment to our people and the connections we make
in every community.

If you are resourceful, collaborative, team-oriented and passionate about
delivering consistent excellence, Optimum is the Company for you!

We are **Optimum!**

## **Job Summary**

In the Direct Sales Representative role, you will be part of one of the most
dynamic sales departments in the company. As a valued member of the Optimum
door-to-door team, you will work in the ever-changing consumer landscape.
Every day will be different, every interaction will be unique, and you will
have the opportunity to provide our valued customers with a memorable
experience, guiding them through our full suite of Optimum products and
services, such as high-speed internet, advanced TV, mobile, and voice
technologies, ensuring that their solution, best fits their needs.


Our culture of excellence provides a pathway to success as local leaders and
peers, will support your personal and professional growth by cultivating the
skills needed to achieve sales targets, allowing you to be a successful earner
in our lucrative compensation plan.

## **Responsibilities**

* **Customized Solutions:** Be a telecom wizard! Dive into the unique needs of each customer, crafting tailored telecom packages that leave them speechless with satisfaction.
* **Product Knowledge:** Stay ahead of the curve by staying up to date with the latest offerings, pricing plans, and technological wizardry. Youre the walking encyclopedia of telecom goodness!
* **Sales Pitch:** Become a master of persuasion selling in the field. Showcase the unparalleled advantages of our products and services, effortlessly addressing customer concerns and objections.
* **Closing Deals:** Youre not just a salesperson; youre a deal-making maestro. Skillfully negotiate and close sales agreements, ensuring customers are thrilled and locked in for life.
* **Documentation:** Your attention to detail is impeccable. Complete all paperwork, contracts, and sales reports with precision, ensuring we have everything we need for smooth sailing.
* **Relationship Building:** Youre not just closing deals; youre opening doors to lasting connections. Provide exceptional post-sales support and assistance, turning customers into lifelong advocates.
* **Team Collaboration:** Teamwork makes the dream work. Collaborate, share insights, and create strategies with your fellow sales dynamos to conquer collective goals.
* **Targets and Quotas:** Youre driven by success. Consistently meet or surpass monthly sales targets and quotas, showing your unwavering commitment to personal and team triumph.
* **Compliance:** Ethical and above board, thats your motto. Always adhere to company policies, industry regulations, and sales practices.

## **Qualifications**

_**Minimum Qualifications and Essential Functions:**_

* High school diploma or equivalent is necessary.
* A minimum of one year of previous door-to-door selling experience.
* Effective communication, negotiation, and problem-solving skills.
* Self-motivator with a knack for working independently.
* Proficient computer and technical skills, that help support the best customer solutions.
* Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
* Physical Abilities: Work environment includes sitting, standing, walking.
* Ability to work full time.

_**Preferred Qualifications:**_

* **Sales-centric mindset:** A genuine passion for delivering exceptional sales results by achieving sales targets. Ability to empathize with customers, understand their needs, and provide tailored solutions. Strong interpersonal and communication skills to build rapport and establish trust.
* **Extensive product knowledge:** Deep understanding of mobile and fixed-line products and services. Stay current with industry trends, technological advancements, and competitive offerings. Ability to translate technical information into easily understandable terms for customers.
* **Digital proficiency:** Comfortable navigating digital platforms and tools. Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications. Ability to adapt to new technologies and embrace digital transformation.

_**What’s In It For You:**_

* **Unlimited earning potential:** Base pay + Uncapped Commission structure = $100,000+ combined income potential.[1]
* **Comprehensive training:** Well equip you with the knowledge you need to succeed.
* **Top-notch benefits:** Medical, Dental & Vision Insurance from day one.
* **Time to relax** : Enjoy paid vacation and sick pay.
* **Incentives galore:** Dive into our Sales Incentive and Bonus programs for additional earning opportunities
* **Invest in yourself:** We offer tuition reimbursement and employee referral earning opportunities.
* **Stay connected:** Discounted TVInternetPhone Employee product benefits.[2]
* **Secure your future:** Contribute to a 401(k) with company-matched funds.
* **Continuous growth** : Opportunities for career advancement within our organization.

[1] Estimated and not guaranteed. Earning potential varies based on individual
sales performance and subject to the terms of applicable commission plan(s),
which may be modified by the Company in its discretion.

[2] Subject to eligibility requirements and Company plan terms, including
location of residence in Optimum footprint.

At Optimum, were fueled by our four core pillars: Taking Ownership, Upholding
Transparency, Creating Community, and Demonstrating Expertise. Our commitment
to empowering employees to take responsibility and embrace proactive problem-
solving underpins Taking Ownership. Upholding Transparency is at the core of
our culture, with open and honest communication fostering trust among our
dedicated team and loyal customers. Creating Community is more than a goal;
its our daily commitment to fostering an environment of collaboration,
innovation, and positivity. Demonstrating expertise is a promise we uphold
through continuous learning and engagement with our customers to consistently
deliver top-quality products and services. These pillars not only shape our
culture but define Optimum as a place of excellence, trustworthiness, and
thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling
career, seize this opportunity today, and join our winning team, so together,
well shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities
for a particular position are subject to modification by the Company from time
to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, creed, national
origin, religion, age, disability, sex, sexual orientation, gender identity or
protected veteran status, or any other basis protected by applicable federal,
state, or local law. The Company provides reasonable accommodations upon
request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that
may include personal identifiers, professional or employment related
information, photos, education information andor protected classifications
under federal and state law. This information is collected for employment
purposes, including identification, work authorization, FCRA-compliant
background screening, human resource administration and compliance with
federal, state, and local law.

​This position is identified as being performed inor reporting to company
operations in New York State. Salary ranges are supplied in compliance with
New York State law. Pay is competitive and based on a number of job-related
factors, including skills and experience. The starting pay raterange at time
of hire for this position in the posted location is $45,000.00 - $45,000.00
year. The rateRange provided herein is the anticipated pay at the time of
hire, and does not reflect future job opportunity.

Applicants for employment with the Company will never be asked to provide
money (even if reimbursable) as part of the job application or hiring process.
Please review our [Fraud FAQ ](
Awareness?locale=en_US)for further details.


Job Tags

Full time, Local area, Immediate start,

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