Who We Are
Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.
Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.
Third Shift Hours: 11 pm - 8 am cst
What You’ll Do
This role will also give you the opportunity to get hands on with the latest infrastructure and cloud technologies, including Unified Communications, LAN/WAN, Cloud, security, wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service.
Your day-to-day responsibilities will include:
Directly answering customer inquiries by phone, email, or ticket
Working directly with customers to resolve issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless), Unified Communications (UC) suite, Microsoft, Citrix, etc.
Monitoring and responding to active events in an urgent matter
Ensuring tickets are addressed and brought to resolution within specified SLAs
Writing knowledge base and runbook articles for the BMS Operations team and our customers
Providing feedback on operations process for continuous improvement
In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.
Who You Are
You enjoy the challenge of problem solving in a technical environment
You have a passion for customer service and doing the right thing for the customer at all times
You have advanced customer service skills/soft skills and experience in handling customer relations
You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail.
You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
You enjoy working flexible hours, working when it is necessary and taking the time off you need to ensure you’re always at the top of your game.
You take responsibility and are accountable for your work.
You love to be part of something bigger than you and work to see the team succeed above all.
You are motivated to learn and grow in your career and can adapt to change or business needs
The Tech Stuff
One industry accepted associate level certification such as Network+ or CCNA or comparable experience or ability to obtain certification within 6 months of hire.
Basic level networking, including subnetting, basic routing protocols, & LAN, WiFi
Basic understanding of security and the roles that it plays in an organization
Basic understanding of data center technologies and virtualization
Able to perform basic Windows & Linux Server administrative tasks
Conversational knowledge of other data center technologies such as Citrix, Load Balancers, etc.
Direct experience working in IT Service Management, Managed Service Provider, or ISP
The PERKS
If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.
...Job Description and Duties Under the direct supervision of the Staff Services Manager I (SSMI), the Special Investigator Assistant (SIA) plays a crucial role in the arrest-only investigation process, handling routine investigative tasks and providing key support in...
...assistive role in a patient care setting, such as nurse aide in a hospital setting ~ A minimum two years? experience in in an unlicensed... ...unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit...
Seasonal (SEAS) PositionJob Description:Skilled manual work on either of our two, 18 hole golf courses. 3-7 month positions available. Routine maintenance involving the ability to operate a wide variety of mowing/maintenance equipment. Involved with the upkeep of greens...
...supporting military and government customers. We are currently hiring Cleared Software Developers, CNO Engineers, Systems Engineers, DevOps Engineers, and Security Engineers. Our team boasts unparalleled experience in software and systems engineering, with...
...cigar company in the country, and the leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and... ...strategies with 13 superstores by year end.ABOUT THE ROLE As SEO Manager you are responsible for developing, planning, implementing and...