Application Support Specialist
Victor 12 is hiring for an Application Support Specialist position to support an ongoing prime contract with the Veterans Benefits Administration based in Orlando, Florida. This position can be remote/work-from-home.
Job Summary
The Application Support Specialist will work closely with the Lead Application Support Specialist, Content Support and Revision Leads, Project Manager, and team to provide software application user support, website and SharePoint user support, records management, and perform HTML and JavaScript changes. Their duties include communicating with application users, subject matter experts, and training developers to determine user needs, implement support, and maintain a high customer satisfaction rating. The Application Support Specialist will utilize support ticketing software and Kanban boards to track and report activities, review reports, and provide analytics from training and testing events to assist the customer with determining success of training events.
Minimum Qualifications
Microsoft Office 365, SharePoint Online to include PowerApps, Forms, etc.
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