Job Description

Application Support Specialist

Victor 12 is hiring for an  Application Support Specialist position to support an ongoing prime contract with the Veterans Benefits Administration based in Orlando, Florida. This position can be remote/work-from-home. 

Job Summary 
The Application Support Specialist will work closely with the Lead Application Support Specialist, Content Support and Revision Leads, Project Manager, and team to provide software application user support, website and SharePoint user support, records management, and perform HTML and JavaScript changes. Their duties include communicating with application users, subject matter experts, and training developers to determine user needs, implement support, and maintain a high customer satisfaction rating. The Application Support Specialist will utilize support ticketing software and Kanban boards to track and report activities, review reports, and provide analytics from training and testing events to assist the customer with determining success of training events. 

The Application Support Specialist will have the following responsibilities: 

• Provide support to students and users. 
• Perform support ticket tasks with high satisfaction ratings. 
• Learn and utilize custom-developed web applications to support users and user training.
• Work collaboratively with team members. 
• Develop or update HTML pages. 
• Develop or update JavaScript code based upon customer requirements. 
• Perform testing on custom applications to review and validate patches or updates. 
• Provide user support for SharePoint Online/365 sites. 

Minimum Qualifications 

• Bachelor’s Degree and 6 years of related experience or Masters Degree and 4 years of related experience.   NOTE:  Foreign university transcripts must meet accreditation standards by one of two national associations of credential evaluation services designated by the Office of Personnel Management (OPM) and the U.S. Department of Education: 
  • National Association of Credential Evaluation Services (NACES). 
  • Association of International Credentials Evaluators (AICE).
• Prior experience in a customer support/ customer service role. Familiarity with ticketing systems such as Zendesk, ServiceNow, Jira etc.  
• Attention to detail, organized, capable of producing reports, maintain logs and revisions. 
• HTML 5, JavaScript for website support  
• Pass a National Criminal History Check (NCHC) and drug screen. 
• Obtain a PIV Card to support our client which requires US Citizen or US Permanent Resident. 
• Work independently with minimal supervision. 
• Work remotely with excellent organization and communications skills. 
• Communicate and collaborate effectively with multi-functional teams and program managers. 

Preferred qualifications: 

• Microsoft Office 365, SharePoint Online to include PowerApps, Forms, etc.  

Victor 12 is a growing, and award winning successful Federal Government contractor. We were named on the 2017, 2018 and 2019 Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.

Victor 12 offers a full suite of benefits to its employees through our TriNet partner, such as:

• Paid time off starting at 15 days per year plus 12 paid holidays
• 401(k) with 5% Company Match 
• 100% paid Vision options
• 100% paid Dental options
• Flexible Spending Account 
• Dependent Day Care FSA
• Health Spending Account
• Significant contribution towards medical insurance 
• Basic Life Insurance
• Long-term Disability
• Short-term Disability
• Employee Service Center
• Employee Assistance Program
• TriNet Discount Programs
• Tuition Reimbursement
• Voluntary Benefits: Aflac, Chubb, Farmer's Group Select, MetLife (Pet Insurance) and Health Equity
• Monthly Internet Stipend 

Victor12, Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.” If you are a qualified disabled veteran or individual with a disability and need a reasonable accommodation to use or access our online system, please contact 407-612-6011 and leave a detailed message including name, contact info and position title. 

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Temporary work, For contractors, Remote job, Flexible hours,

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